5 Starts Rated Carpet Cleaning Company in Wilmington, NC (910) 313-0633
Frequently Asked Questions
1. What method do you use to clean carpet?
A: Steam cleaning. It is the most effective way to remove soil from your carpet in
2. If I steam clean my carpet, will it get dirty again faster?
A: No. We pre-condition your carpet with a synthetic detergent and rinse with clean hot water.
3. Will the chemicals you use harm me or my children?
A: No. Since we rinse your carpet with clean hot water, all chemical residue is washed away, leaving you with sparkling clean carpet in
4. Doesn't steam cleaning leave my carpet wet all night?
A: Absolutely not. If done properly, you can have completely dry carpet in 4 to 6 hours. We have many customers tell us our drying time is between 2 to 4 hours.
5. How long does it take to clean my carpet in?
A: An average size house with 5 carpeted rooms can be cleaned in about an hour. Heavily soiled carpet may take an addtional 15 to 30 minutes.
6. I have pet stains, can you remove them from my carpet?And for how much?
A: We use a urine pre-treatment for dog and cat urine. It is more successful on newer urine stains, since older stains have already discolored the carpet fiber. We do not charge you for pet urine stain removal unless the stains are excessive, in which case you can incur an addtional $5 to $25 per room charge.
7. I have furniture in the rooms I want cleaned, do you move it?
A: We perform light furniture moving for $10 per room. If you want a couple of pieces moved off the carpet, we can do that for no charge if you can move it back when the carpet dries. Otherwise, we will clean everywhere we can reach with our cleaning wand and all open spaces.
8. Are there any additional fees or charges for your service?
A: The prices we quote you on the phone are guaranteed prices. We will ask you questions about your carpet to qualify your needs and concerns to get you the right price for your carpet cleaning. This way there are no surprises when we arrive at your home.
9. How soon are you available to clean my carpet?
A: There are many cases where we can clean your carpet the same day, but next day service is available about 96% of the time.
10. What makes your service different from other carpet cleaning services?
A: we are the owner/operator of the company with almost 17 years of carpet cleaning experience. I truly care about restoring your carpet to its best possible condition. Unlike larger companies, my performance directly affects my business. If I do a bad job, I could not stay in business. We also have more experience than 99% of anyone that is coming to your home. It's like having your own custom carpet cleaner right in your hip pocket!
Water Damage Restoration
We will respond to your flood problems within 90 minutes of your phone call and quickly remove the water out of your home.