Customer Ratings
Rating:
Provided By: Menage W.
City: Wilmington
Project: Air Ducts & Vents - Clean
They showed up late. However, they did an expert job and finished earlier than estimated. During the process to remove a floor vent near our computer they disconnected a wire to a USB port. It took me about 1/2 hour to locate the problem and reconnect the wire. Although they accept credit card payments, I found the process cumbersome. They could improve their service by accepting credit cards directly.
Additional comments provided by Sano Steam Cleaning & Restoration
Thank you very much for your business!  Thank you for the feedback--we take it very seriously.  We apologize for being late and for the USB cable disconnection--we will try to make sure it doesn't happen again.  Also, we have since switched to a new system that allows us to accept credit cards directly--thank you for the suggestion.  We hope you call us again soon.
 
Rating:
City: Castle Hayne
Project: Carpets or Rugs - Clean at Home
They did a great job.  The carpets were really in bad shape before.  Also, the transaction was very easy.  Great job overall.
 
Rating:
Provided By: Anna P.
City: Kure Beach
Project: Upholstery and Furniture - Clean
Very impressed with overall job.  My couch was in a spot that was in the sun most of the day and I thought it had faded but after the cleaning job, it looked like new so it must have been dust!  Will definately use them again!
 
Rating:
Provided By: Suzanne M.
City: Wilmington
Project: Carpets or Rugs - Clean at Home
Wow!  What a difference in my carpet.  The team was professional, and extremely thorough.  I asked if they could steam clean my Acura MDX carpet which was in horrible shape, and the flooring now looks brand new!  Thank you very much for a job well done.
 
Rating:
City: Wilmington
Project: Carpets or Rugs - Clean at Home
 
The carpets and sofa were so dirty, I thought there was no way they would be able to get them clean (college student house).  They came on time and did a wonderful job.  The sofa looks perfect and there was only one small stain that they could not get out of the carpet.  Unbelievable!  I would definitely use them again.
Rating:

 

 
 
City: Wilmington
 
Project: Carpets or Rugs - Clean at Home
Prompt and courteous, professional service.
Customer Ratings
 
Rating:
Provided By: Menage W.
City: Wilmington
Project: Air Ducts & Vents - Clean
They showed up late. However, they did an expert job and finished earlier than estimated. During the process to remove a floor vent near our computer they disconnected a wire to a USB port. It took me about 1/2 hour to locate the problem and reconnect the wire. Although they accept credit card payments, I found the process cumbersome. They could improve their service by accepting credit cards directly.
Additional comments provided by Sano Steam Cleaning & Restoration
Thank you very much for your business!  Thank you for the feedback--we take it very seriously.  We apologize for being late and for the USB cable disconnection--we will try to make sure it doesn't happen again.  Also, we have since switched to a new system that allows us to accept credit cards directly--thank you for the suggestion.  We hope you call us again soon.
 
Rating:
City: Castle Hayne
Project: Carpets or Rugs - Clean at Home
They did a great job.  The carpets were really in bad shape before.  Also, the transaction was very easy.  Great job overall.
 
Rating:
Provided By: Anna P.
City: Kure Beach
Project: Upholstery and Furniture - Clean
Very impressed with overall job.  My couch was in a spot that was in the sun most of the day and I thought it had faded but after the cleaning job, it looked like new so it must have been dust!  Will definately use them again!
 
Rating:
Provided By: Suzanne M.
City: Wilmington
Project: Carpets or Rugs - Clean at Home
Wow!  What a difference in my carpet.  The team was professional, and extremely thorough.  I asked if they could steam clean my Acura MDX carpet which was in horrible shape, and the flooring now looks brand new!  Thank you very much for a job well done.
 
Rating:
City: Wilmington
Project: Carpets or Rugs - Clean at Home
The carpets and sofa were so dirty, I thought there was no way they would be able to get them clean (college student house).  They came on time and did a wonderful job.  The sofa looks perfect and there was only one small stain that they could not get out of the carpet.  Unbelievable!  I would definitely use them again.
Rating:
City: Wilmington
 
 
Project: Carpets or Rugs - Clean at Home
Prompt and courteous, professional service.